I wanted to replace the factory stereo in my Lexus LS430 with something more modern, and I wanted a professional job done on the installation, so I contacted Audio Express. Developing the quote for the stereo seemed to be a first rate experience. They were able to look up details on my vehicle and identify the wiring harness conversion kits and other parts that I would need for the installation. I made an appointment to come into the Tempe store for an installation and things went south from there. Though they had two days to get all the parts for the installation, they were missing a cable for the antenna. Also, though I was originally told that they could integrate my steering wheel controls with the new Kenwood head unit that I was buying, they discovered that they weren't able to do so. So I had to leave work twice in one day for an installation that never happened, pay to take an Uber from work to Audio Expess, and all I was told is that they were sorry and that I could come back the next day. So I called back the next day. By the time they finally could confirm that they had the missing parts in hand, it was late enough in the day that the ability to pick up my car befoe some afternoon meetings was seriously in doubt. Long story short, you pay a higher price for your stereo at places like Audio Express because you expect professional service. I didn't get anything close to professional service and would have been better off buying the same stereo for several hundred dollars less off the internet and finding someone on Craigslist to install it. Since I couldn't work with the timing of the second trip for the installation, that is exactly what I am going to do.
Honestly, I don't think I have ever written a review so understand the level of service to expect if Audio Express has me typing this out right now. Tyler is the guy to go to. He answered all my questions and was incredibly informative on amp installation as well as security upgrades. Expected to walk out with over a $200 installation and he knocked it to $140 even after parts and labor. Installation, sound and cable management 10/10. This is the spot, hands down. Life time customer.
Had to take my vehicle back in multiple times due to wiring issues. Lost power in multiple outlets, to my main computer screen, and to my door locks after having under glow lights installed. Spent about $40 in Ubers because they couldn't get the wiring correct the first or second time.
They didn't have what I needed but it's a good shop.
I would suggest to go to best buy instead of audio express.
This Audio Express is the ONLY place I will ever allow to touch my vehicle(s) when it comes to aftermarket audio installs. I have brought them both of my vehicles and the staff is knowledgeable, the prices are fair and above all the service to second to none! They go above and beyond to make sure you are satisfied even after you make a purchase. In fact, the reason I continue to come back is because of the service after install. I had a sub (JL micro 8's, with Kenwood 500x1 amp) installed in 2015 and whenever I experience an issue (rare!), I have been able to bring it in, have them look at it and fix the problem (no $$$ of of pocket, no up-sell, no BS). I know they don't always have the lowest prices in the valley, but you get what you pay for and even if I paid a little bit more it was well worth it for the service.
Wanted to give Tyler and crew a well deserved Kudo' for trouble shooting an issue I had with my radio that malfunctioned, caused by a CD that got stuck in the player and wouldn't eject. They detected and solved the problem in record time.
So I took in my Nissan Altima in about two weeks ago and just felt that the service that was provided was so above and beyond that I feel it needs to be shared. I cant remeber the name of the guy who helped me fix my car but all I needed was my audio jack replaced and I called and showed up to the store an hour before they closed with no appointment and they took my car right into the shop and fixed my problem in like five minutes. It was an issue that I had put off for weeks and looking back on it I wish I would have gone in sooner. They completed the job in a timely manor and if I ever have any other audio needs I know where to go to find trustworthy proffesionals to work on my vehicle.
Good people, excellent choice of speakers at a good price
This place and its employees are AMAZING! Not only did they help me pickout great subs, but after I blew a fuse and had to go back four days later, they replaced it and surprised me by fixing my hood latch. These guys are FANTASTIC!!! Definitely going back and would highly recommend!
Went in to have amp adjusted
Tyler helped my dad and I with all the necessary audio needs my car needed. And with their excellent staff and combined years of experience within audio system, I would definitely recommend them for your audio needs ??
Good quality products and cool staff but, dont financed anything, it's way over priced if you do.
Tyler did an amazing job answering all my questions and concerns. He hooked up My head unit and rear camera and it’s amazing! Very cool group of guys working and they do a great professional job. Will definitely be back for all my car audio needs.